Privacy Policy
Effective Date: January 1, 2020
Last Updated: May 9, 2026
Hubbell Dermatology & Aesthetics 

Your privacy is important to us. This Privacy Policy outlines how Hubbell Dermatology & Aesthetics (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website or engage with our practice.

By using our site, scheduling appointments, or submitting personal information, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide:

• Name, phone number, email address, mailing address

• Medical history and treatment preferences (if submitted via forms or during scheduling)

• Insurance information (if applicable)

• Any information you provide through online contact forms, appointment requests, or email inquiries

B. Automatically Collected Data:

• IP address, browser type, device identifiers

• Pages visited, time spent, referring URL

• Cookies and tracking technologies (e.g., Google Analytics, Meta Pixel)

C. Third-Party Information:

• Information shared with us by marketing partners, appointment platforms, or service providers if you engage with our ads or services elsewhere online

2. How We Use Your Information

We use your information for purposes including but not limited to:

• Scheduling appointments and providing dermatology or aesthetic services

• Responding to inquiries and improving patient experience

• Sending appointment reminders, newsletters, or relevant updates (with your consent)

• Analyzing website usage to optimize performance

• Complying with legal, regulatory, or medical obligations

• Operating AI-assisted and automated tools that support scheduling, communications, marketing, documentation, and administrative functions, in accordance with applicable laws and our agreements with vendors

3. Disclosure of Information

We do not sell or rent your personal information. We may share your data with:

• Authorized staff members involved in your care

• Third-party service providers assisting with website hosting, appointment scheduling, analytics, marketing, payment processing, customer relationship management, AI-assisted communications, transcription, and documentation (under confidentiality agreements and, where applicable, Business Associate Agreements)

• Legal or regulatory authorities when required by law

All patient health information is handled in accordance with HIPAA regulations and industry best practices.

4. Cookies and Tracking Technologies

Our site may use cookies, pixels, and similar tools to:

• Remember your preferences

• Track website usage patterns

• Improve site performance and marketing effectiveness

You can control cookie settings through your browser or opt out of third-party tracking 

5. Use of Artificial Intelligence and Automated Tools

We may use artificial intelligence (AI) and automated tools to support our operations and enhance the patient experience. Examples include:

• Voice AI systems that may answer or assist with phone calls, scheduling, and after-hours communications

• Customer relationship management and marketing automation tools that organize patient inquiries and outreach

• AI-assisted writing tools used to draft administrative communications, marketing materials, or website content

• Transcription and documentation tools that may process recorded calls or meetings for internal use

• Analytics and audience tools that help us understand website performance and tailor our marketing

When AI tools handle information subject to HIPAA, we require the vendor to sign a Business Associate Agreement (BAA) and to maintain administrative, physical, and technical safeguards consistent with HIPAA requirements. Where AI tools are used in non-clinical operations, we evaluate the vendor’s privacy and security posture before deployment.

We do not use AI tools to make medical decisions about your care. Diagnosis, treatment recommendations, and clinical judgments are made by our licensed providers.

You may opt out of AI-assisted communications (such as automated voice responses) by requesting a live staff member when you call, or by contacting us directly. Opting out will not affect the care you receive.

6. Email & SMS Communications

By submitting your contact information, you may receive communications from us related to appointments, treatment options, or promotions. You can unsubscribe or opt out at any time using the links provided or by contacting us directly.

We do not share your contact information with unaffiliated third parties for promotional use.

7. Data Security

We use administrative, physical, and technical safeguards to protect your information from unauthorized access, alteration, or disclosure. While we strive to secure your data, no system can guarantee 100% security.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children without parental consent. If we learn that we have unintentionally collected such information, we will delete it promptly.

9. Your Rights and Choices

You may request to:

• Access or update your personal data

• Withdraw consent to communications

• Request deletion of information (subject to legal or medical obligations)

• Ask questions about how your data is used

Contact us at:
Hubbell Dermatology & Aesthetics
309 Settlers Trace Blvd, Suite 100
Lafayette, LA 70508
Phone: (337) 989-7272
Email: aesthetics@skinexpert.com

10. Third-Party Links

Our website may link to third-party sites. We are not responsible for the content or privacy practices of those websites. Please review their policies before submitting information.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with the revised effective date. Material changes to our use of AI tools or third-party data processors will be reflected in this policy as they occur.